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EC.4 packedup
EC.4 packedup
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flamano
flamano
posted 6 Years Ago
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Pump failed during an initial low-temp cure cycle using the XT135 Tooling prepreg.(400mm diameter x 22mm part size)
I have
emptied
out the oil and it is a dark brown colour.(no metal checked with a magnet) The pump is seized however the motor seams to want to turn.
Order the pump on 13/05/2019 and has been used three times.
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EC.4 packedup
flamano
-
6 Years Ago
Sorry to hear your pump has failed. Sounds like something has majorly gone wrong with the pump for it to stop working like that. As the pump is still under warranty we would recommend you return it t...
Warren (Staff)
-
6 Years Ago
Thank you for your reply, My Order No #217329
flamano
-
6 Years Ago
No Problem, thanks for that. I have also responded to your email.
Warren (Staff)
-
6 Years Ago
May I confirm the return address to be, Unit 39, Park Hall Business Village, Longton, Stoke on Trent, ST3 5XA
flamano
-
6 Years Ago
That is correct. Soon as the pump arrives, our engineer will do some tests to determine the fault.
Warren (Staff)
-
6 Years Ago
Hello, Pleases may I receive an update regarding the pump?
flamano
-
6 Years Ago
Your pump is still being tested as we speak. Hopefully the tests and diagnosis will be complete sometime tomorrow, at which point we will be able to email you with a report and a way forward.
Warren (Staff)
-
6 Years Ago
Hi, Our engineer has now completed the testing of the pump. I have emailed you the full report.
Warren (Staff)
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6 Years Ago
I have not received the email. Please can you resend to guzzettilimited@gmail.com Thankyou
flamano
-
6 Years Ago
Hi, I have resent it to the email address you gave me (same as one used last week). Please check the spam filter as it has an attachment and some email inboxes do not like these.
Warren (Staff)
-
6 Years Ago
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