Hi,

I have resent it to the email address you gave me (same as one used last week).  Please check the spam filter as it has an attachment and some email inboxes do not like these.

Warren Penalver
Easy Composites / Carbon Mods - Technical Support Assistant

I have not received the email.
Please can you resend to guzzettilimited@gmail.com
Thankyou

Hi,

Our engineer has now completed the testing of the pump.  I have emailed you the full report.

Warren Penalver
Easy Composites / Carbon Mods - Technical Support Assistant

Your pump is still being tested as we speak.  Hopefully the tests and diagnosis will be complete sometime tomorrow, at which point we will be able to email you with a report and a way forward. 

Warren Penalver
Easy Composites / Carbon Mods - Technical Support Assistant

Hello,
Pleases may I receive an update regarding the pump?

That is correct.  Soon as the pump arrives, our engineer will do some tests to determine the fault.

Warren Penalver
Easy Composites / Carbon Mods - Technical Support Assistant

No Problem, thanks for that.  I have also responded to your email. 

Warren Penalver
Easy Composites / Carbon Mods - Technical Support Assistant

Sorry to hear your pump has failed. Sounds like something has majorly gone wrong with the pump for it to stop working like that.  As the pump is still under warranty we would recommend you return it to us and we will investigate for repair or replacement.

From your account details I cannot find your order, can you message me or email us on technical@easycomposites.co.uk with your order number and I will put a note on to expect your pump back for repair or replacement.  Also please put a note in the box so we know that the pump is yours.

Hopefully we can get this sorted for you quickly and get you back up and running.

Warren Penalver
Easy Composites / Carbon Mods - Technical Support Assistant