not sure if this is the right place but couldnt find anywhere else more suitable. 

We have had a look at our end and cannot see any obvious issues. Have you got any details of your software versions etc? It might help us to see if there is a compatibility issue.  It could also be a network issue.  Do you get any better results on wifi or plugged into a computer?

Warren Penalver
Easy Composites / Carbon Mods - Technical Support Assistant