Hi Guys,

Not sure who I just spoke to on the phone (sat 31st) about some profinish that was faulty...again but the service was TOP NOTCH!  He's arranged replacement of the material and pick up of the old material.  Perfect!  Exactly what I needed.  Give this guy a raise.

 I've spoken to two other people about this issue and had to sort shipping myself.  Working 8-6 this was a real ball ache.  I was raging! (sorry).

Whilst I'd have thought this was rare, it'd be good to have a reliable consistent service, especially if its all like what I've just received today on the phone.  Hopefully highlighting this will help prevent any future issues.